Santé Montréal

9-1-1 Urgences-Santé

If someone's life is in danger, call 9-1-1 immediately.

The 9-1-1 emergency telephone service is available 24 hours a day, 7 days a week.

What happens when you call 9-1-1?

1. An attendant asks you a series of questions to determine how urgent the situation is. He or she asks you for the address of the place where the emergency has occurred.

2. The dispatcher then contacts the appropriate department (police, fire, ambulance, paramedics) to have people immediately sent to the scene.

3. The 9-1-1 attendant will probably give you instructions while you wait for help to arrive. Stay on the line until all instructions have been given and all the questions asked. Don't hang up until you are told to. 

You should call 9-1-1 immediately if

  • someone's life is in danger;
  • someone's health is threatened;
  • someone is in distress;
  • you have witnessed a serious accident or a crime;
  • someone needs an ambulance; or
  • someone needs immediate assistance and needs to go to a hospital emergency department.

Are ambulance services free?

There is always a charge when someone is transported by ambulance.

However, some people may qualify for free ambulance service. For more information on the free services and who qualifies, visit the Urgences-santé website. 

Quand devez-vous appeler le 8-1-1?

Vous souhaitez joindre rapidement une infirmière en cas de problème de santé non urgent ou un travailleur social en cas de problème psychosocial : appelez au 8-1-1.

Le 8-1-1 est un service de de consultation téléphonique gratuit, confidentiel et offert 24 heures sur 24, 7 jours sur 7 pendant toute l'année.

Health problem? Make the right choice!

  1. 1


    Call 8-1-1 to talk
    to a nurse

  2. 2


    Call your doctor
    or a walk-in clinic

  3. 3


    Go to the hospital
    or call 9-1-1