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Santé Montréal

Urgences-Santé 911

Someone's life is in danger

Call 9-1-1 immediately

Call 911 immediately

The 911 emergency telephone service is available 24 hours a day, 7 days a week.

1. An attendant asks you a series of questions to determine how urgent the situation is. He or she asks you for the address of the place where the emergency has occurred.

2. The dispatcher then contacts the appropriate department (police, fire, ambulance, paramedics) to have people immediately sent to the scene.

3. The 911 attendant will probably give you instructions while you wait for help to arrive. Stay on the line until all instructions have been given and all the questions asked. Don't hang up until you are told to. 

  • someone's life is in danger;
  • someone's health is threatened;
  • someone is in distress;
  • you have witnessed a serious accident or a crime;
  • someone needs an ambulance; or
  • someone needs immediate assistance and needs to go to a hospital emergency department.

There is always a charge when someone is transported by ambulance.

However, some people may qualify for free ambulance service. For more information on the free services and who qualifies, visit the Urgences-santé website. 


[Translate to English:] Des questions?

Get Health advice from qualified professionals Info-Santé 811?

If you’re not sure whether or not you need to go to emergency, call Info-Santé at 811.

A nurse will answer your questions and refer you to the most appropriate service for your health condition.

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Last Update : 24 October 2020